Returns/Exchanges

RETURN POLICY

Please be advised, all items are carefully inspected & photographed before shipped to our customers.

NO REFUNDS-NO EXCEPTIONS-NO CANCELLATIONS.

Exchange or store credit only. Items purchased from JUSE are eligible for exchange or store credit within 7 days after delivery.  This excludes all Xclusive T-shirts as these are custom orders.  

A small number of heavily discounted items may be listed under our SALE section, in which case they are not eligible for exchange, or store credit. All SALE items are final sale.

ALL Accessories are final sale.

Customers are responsible for return shipping on all exchange items.

Please DO NOT ship anything back without receiving a confirmation email from us with return info.

 

Send all requests for exchanges or store credit through our contact page: CONTACT PAGE 

Please be sure to include your name, email address & reason for exchange/return. 

 

PACKAGES RETURNED DUE TO REFUSAL TO SIGN

If you request signature request and the package is returned due to refusal to sign for package and/or no one being available for package the post office will return package and customer will be subject to a 25% restocking fee plus shipping costs & signature request fees. Customer will receive store credit of product only minus all fee's listed. No shipping fee's will be refunded for packages returned due to customer refusal. 

 

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup, perfume or deodorant rubbing off on the garment or it will not be accepted.

 

STORE CREDIT

We will send you an email when your return package is delivered & inspected for original condition. Please note, exchanges for store credit may take 3-10 business days to process upon reaching our facility. Once your return is processed your store credit will be issued & ready for use, you will receive a confirmation email. Store credit never expires.

 

Please contact us on Instagram @ShopJuse for any questions you have prior to purchasing.